Learning & Development Manager – MultiProp (Qatar) Doha

Requirements

Candidates must have at least a high school diploma and 2 years of experience in hotel operations or a related field. A bachelor’s degree in Human Resources or Business Administration and prior experience in a hotel leadership role are preferred.

Job Summary

JOB SUMMARY

 

Specializes in performance development and learning delivery of brand and
service-related topics to support the hotels in a designated region. Plans and
executes key learning delivery and leadership development activities.
Facilitates and/or delivers specified on-property training, including core
required training and brand training for hourly associates, supervisors and
leaders. Is the subject matter expert on brand and leadership development tools
and resources, educating all leaders in their resources and assisting in their
development as requested/appropriate.

Monitors compliance of all required training, including training programs for
new hires, brand training initiatives, and working directly with HR and
Operations Leaders to drive compliance for all required training. Verifies
programs/processes are effectively implemented to accomplish objectives in
alignment with broader business objectives.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 2 years’ experience in hotel operations or a
related professional area.

 

 

Preferred:

• 4-year degree from an accredited university in Human Resources, Business
Administration, or related major.

• Prior work experience in hotel-based hourly Generalist role or Human Resources
Manager role.

• Prior work experience in hotel operations leadership role.

• Multi-lingual experience.

• TC2 Certified (Marriott) or adult learning/platform skills certification
(external).

 

 

CORE WORK ACTIVITIES

 

Learning Delivery & Compliance 

• Specializes in performance development and learning delivery of brand and
service-related topics to support the hotels in a designated region.

• Facilitates and/or delivers specified on-property training, including core
required training and brand training for hourly associates, supervisors and
leaders.

• Demonstrates mastery of brand acumen for each brand supported by understanding
brand pillars, modeling the behavior and holding others accountable.

• Verifies that management and non-management training programs are conducted in
accordance with standard operating procedures.

• Coordinates required training programs, including identification of
participants and periodic follow-up for completing, when appropriate.

• Verifies programs/processes are effectively implemented to accomplish
objectives in alignment with broader business objectives.

• Delivers training to promote transfer of knowledge according to program
learning objectives.

• Thoroughly prepares for each learning event and demonstrates a mastery of
content knowledge.

• Creates an environment that enables maximum learning by employing adult
learning principles.

• Demonstrates knowledge of the uniqueness of each audience, including adjusting
delivery to the various learning styles represented, as well as for any special
needs that could affect the learning.

• Conducts self in a manner reflective of Marriott professionalism and decorum
before, during and after the learning event.

• Demonstrates overall control of the learning environment, including
effectively leading the learning activities, giving directions, utilizing the
experiential learning cycle, addressing classroom behavioral issues, etc. as
appropriate.

• Demonstrates mastery of training technology and best practice facilitation
methods to maintain quality standards for all mediums of training delivery.

• Monitors compliance of all required training, including training programs for
new hires, brand training initiatives, and works directly with HR and Operations
Leaders to drive compliance for all required training.

• Monitors compliance of required management and non-management training
programs by using myLearning and Reports & Analytics tools.

• Utilizes myLearning to appropriately/accurately record all learning. Verifies
accurate training records with data entry in a timely manner.

 

 

 

 

Leadership Developement

• Acts as a subject matter expert for the Leadership Learning Guide and other
leadership related tools/resources; educates all end users and assists with
Performance Development Plans as appropriate.

• Assists HR Leaders in driving Management Development & Readiness Process
(MDRP) activities for the region.

• Plays an active role in Voyager programs to verify new leaders are fully
engaged with the program, receive proper coaching and required training.

 

 

Stakeholder Relationships

• Engages in property-related problem resolution and performance issue
management.

• Consults with hotel and department leaders to understand the challenges and
deliver learning solutions against those challenges.

• Communicates clearly and effectively with stakeholders to promote learning and
verify stakeholders are aligned with learning priorities.

• Partners with General Managers, HR Leaders and Operations Leaders to confirm
learning is focused on goal accomplishment and ultimately balanced scorecard
improvement.

• Keeps all stakeholders aligned with learning objectives and learning delivery
across the supported hotels.

 

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Responsibilities

The Learning & Development Manager facilitates brand and service-related training for associates and leaders across a designated region. They also monitor training compliance and partner with HR and operations leaders to drive business objectives through effective learning solutions.

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