Rooms Controller – The Ritz-Carlton Abu Dhabi Grand Canal (United Arab Emirates) Abu Dhabi

Requirements

Candidates should have a high school diploma or equivalent and less than one year of related work experience. The role requires the ability to use computer systems and perform light physical tasks in a professional hospitality environment.

Job Summary

POSITION SUMMARY

Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and cancellations.
Review out-of-order rooms daily. Ensure rates match market codes and document
exceptions. Verify and adjust billing for guests. File guest paperwork or
documentation. Set up/process all guest check-ins/check-outs. Activate room
keys. Secure valid payment. Identify any over-commitments. Perform duplicate
reservation checks; block rooms. Run daily reports. Follow up with guests to
ensure their requests or problems have been met to their satisfaction. Receive,
record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve as a
departmental role model. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
standards. Stand, sit, or walk for an extended period of time. Enter and locate
information using computers and/or POS systems. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Responsibilities

The Rooms Controller is responsible for assigning rooms based on guest preferences and coordinating check-in and pre-registration procedures. They ensure billing accuracy, manage room status, and maintain the high service standards of The Ritz-Carlton.

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