Apparel Group
Requirements
Candidates must be well-groomed, possess up-to-date product knowledge, and demonstrate a flexible attitude toward working varied shifts and overtime. The role requires adherence to standard operating procedures, loss prevention policies, and maintaining high standards of store presentation.
Job Summary
POSITION OBJECTIVE
– The position is responsible to represent the brand by maximizing and
contributing to the sales within the store through exceptional customer service
and retail experience
– Perform various operational duties such as store maintenance and visual
presentation standards as assigned by the store manager / assistant store
manager
Key Responsibilities
Customer Service:
– Greet the customers and assist them in selecting the right product.
– Convert the window shoppers to ultimate buyers.
– Promote the Club Apparel Loyalty Program of the company for repeat sales
– Serve Customers with the highest standards and follow the company guideline of
selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
– Must be updated about the various brands of the group for suggestive selling
to the customers Grooming / Attitude / Knowledge
– Must be presentable and well-groomed at all the times
– Flexible to work for extended hours during the Sale period
– Must possess up to date product knowledge and ensure minimal stock loss.
– Flexible to work for extended hours during the Sale period.
Merchandise:
– Ensure all stock is laid out and displayed in order to attract customers and
also as per standard layout norms
– Ensure all VM guidelines are followed and all Stock Norms on clearance are
maintained.
– Record the inventory inward / outward and maintain the report of the same
Process
– Handle the POS (Point of Sale) / Billing Counter efficiently
– Tally money in the cash till during the beginning / end of the shifts
– Issue receipts / refunds / change to the customers correctly
– Process the payments by cash / credit cards / vouchers / automatic debits
– Ensure awareness and vigilance at all times of security in the store without
any negligence
– Must be flexible to work for varied shifts and overtime as per the business
requirement
– Adhere to SOP & Loss Prevention Policies
– Maintain confidentiality of the sales figures to the outside party
Responsibilities
The Sales Associate is responsible for maximizing store sales through exceptional customer service and promoting the company’s loyalty program. They also perform operational duties including visual merchandising, inventory management, and processing transactions at the point of sale.
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